I was very excited and patiently waited for the plane to board, so I coulD receive my new flight info. Instead of 8:00, I would arrive at 11:00. I did so and was offered a $1,500 compensation. Today, they overbooked and asked for a volunteer. Why the needless confusion and anxiety? I don't think she did a good job of listening to me."Ĭons: "95% of my united flights are delayed.
I had to persist several times to get the gate agent to verify that we were assigned seats together, which had been the case all along. Not what I asked, and immediately caused me to worry that our family would not be seated together. For example, I asked to check our seat assignments to make sure that we were together, and the first response was that the flight was oversold but they were trying to keep families together. When I asked questions, she didn't answer my questions, but instead answered questions that I hadn't asked. At the counter, the agent said she didn't need us there. There was a security check and one agent checked our passports and then sent us to another who said we didn't need to go to her, but to the counter. Also, the United gate agents gave me the impression they didn't know what they were doing or what was going on.
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waiting in the line to be rebooked in another flight, after 3 h of waiting they decide they can fly to DC at 4:45 pm, with about 15 people on board."Ĭons: "I didn't like that I couldn't select our seats ahead of time because this flight was a code share with United. when ready to board in the DC flight they are announcing the this flights is delayed from 1:30 pm to 7:30 pm due to weather conditions.
we are rushing to the Richmond airport to catch the NY flight, at the counter they let us know that this flights was canceled and we are back on the DC flight. called the third time, a nice canadian gentelman informs us that the second flights was canceled so he will redirect us via NJ instead of Washington. waiting for the confirmation email, of course the reservation is just for me, no husband anywere. Eventualy she is changing his reservation as well and puts him on the same flight as me. called the second time, another lady is rebooking me on a different flight, but she informs me that my husband is not on the same reservation as me, so basically he is in another flight. NO Emails, not calls, no messages, no voice mesagges left by the company! -called the client service, located in Philipine apparently, the lady confirms that all our flights were canceled (3), then she hangs off the phone. Cons: "everything started when we tryed to check in online for our flights with Lufthansa, when we got some errors saying that our flights does not exist.
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